Business Development Manager DACH Germany Job Purpose The Business Development Manager DACH takes care of prospecting, outbound sales, inbound sales, solution offering in the DACH Hub with key focus on the German speaking countries plus Belgium, Netherlands, Luxembourg. This sales role covers all stages of the customer journey, acquiring new customers and then developing these relationships further. All new prospects (inbound and outbound) are handled by the BDM to provide full sales journey and partnership in their local language. BDM is aware of market trends and directions to propose great experience. Builds relationship with prospects from scratch and enables these accounts to be successful. Works with multiple stakeholders of the Hub to advise prospects and customers on solutions and best practices. Coordinates problem-solving and training sessions with Solution Engineers, Training Hub, Business Services. Guides prospects to establish optimal workflows and processes. Establishes measurements of success. Keeps the CRM up to date, provides reports, feed-back to their line management. Provides market information to Marketing for regional campaigns.
Tasks
Responsible for outbound and inbound business development, for the portfolio of future customers across the territory; to exceed customer and key performance goals
Understands and anticipates client needs, pain-points, provides appropriate solutions
Builds and nurtures strong strategic advisory relationships with the users and prospects to make their businesses more successful
Organizes demos to demonstrate solutions, product features
Collects feedback from the market, from prospects, from existing accounts
Represents company at conferences, and events
Manages the needs of different audiences and stakeholders
Develops and nurtures customers for advocacy; regularly sources case studies/references
Collaborates with Solution Engineers, Training Hub, Production, Development and Support teams, the Data Hub, the Business Services Hub to help customers resolve their issues, share feature requests, report pain-points, bugs, share ideas for the Product Roadmap (responsible for representing the customer within the business)
Provides information, maintains the CRM with clean and up to date information
Invites, involves, engages customers for and during conferences and events
In addition to the above, BDM may be asked to perform other tasks designated by the direct lead, closely related to the position
Job Requirements:
Minimum 5 years of sales experience in outbound sales of the German speaking market (DACH & BENELUX)
Experience in language technology/the localization industry
Fluent English and German
Understanding of business processes, reporting processes
Good team worker
Strong emotional intelligence
Sales attitude and strong customer focus
Experience with Sales Navigator, a must have.
Able to influence and negotiate with key decision-makers
Readiness to comply with company standards
Experience and proven track record in solution offering, selling
Proven track of building strong relationships with prospects and customers
Events, conferences in the Hub territory, eventual visit to the HQ in Europe
Experience in quantitative research methods
Experience in data management and analytics using CRM systems
