Vice President Customer Success

• Munich ,  Germany
• Direct Hire
• Open for Discussion

Description

Are you ready to shape the future of healthcare technology on a global scale?

We’re seeking an experienced VP of Customer Success to join a fast-growing international company at the forefront of healthcare solutions. In this senior leadership role, you’ll be responsible for driving customer success strategy, ensuring long-term adoption, and building trusted partnerships with key healthcare stakeholders across the region.

Key Responsibilities

• Lead the end-to-end customer journey across EMEA, from onboarding through expansion and renewal.
• Define and implement customer success processes, ensuring seamless integration, training, and adoption.
• Build and nurture executive-level relationships with healthcare partners.
• Develop KPIs and reporting tools to track customer outcomes, satisfaction, and retention.
• Partner with internal teams (Sales, Product, Marketing, Operations) to align on customer needs and strategic goals.
• Drive renewals and expansion opportunities, securing long-term value for both customers and the business.
• Build, mentor, and scale a high-performing Customer Success team across EMEA.
• Act as the voice of the customer, ensuring structured feedback informs product and service improvements.

Your Profile

• Extensive leadership experience in customer success, ideally within digital healthcare.
• Proven ability to drive adoption, retention, and satisfaction with enterprise-level customers.
• Strong background in building and leading international teams in a dynamic, scaling organization.
• Excellent communication and executive presence, with fluency in German and English.
• Strategic mindset paired with hands-on operational excellence.
• Familiarity with regulatory landscapes (MDR, HIPAA, or similar).
• Willingness to travel within EMEA (20–30%).

What’s on Offer

• A senior leadership role with high visibility and impact in a global, growth-focused company.
• A collaborative environment with flat hierarchies and fast decision-making.
• Flexible working hours and hybrid/home office options.
• Comprehensive training and professional development opportunities.
• Attractive benefits package and long-term career prospects.

If you’re passionate about delivering world-class outcomes for healthcare customers and want to make a lasting impact in a forward-thinking environment, we’d love to hear from you.